Refund & Return Policy

At Nuts Villa, we want you to receive your dry-fruit order in satisfactory condition. If you are not satisfied with your order or there is an issue with the product, you may request a return, refund, or exchange according to the terms below.

1. Eligible

ReturnsWe accept return requests for eligible Nuts Villa products, including:Product received in damaged conditionIncorrect product receivedProduct not matching the product orderedOther genuine product-related issuesOpened or used products may also be eligible for return, subject to review of the request and applicable conditions.

2. Return

RequestTo request a return, refund, or exchange, contact us at:Email: chotubhail43356@gmail.comPlease provide:Order detailsCustomer nameRegistered mobile numberReason for the returnRelevant photographs or other supporting information, where applicableThis helps us review and process your request efficiently.

3. Damaged

ProductsIf your product arrives damaged, please contact us as soon as possible after receiving the order.We may request photographs or other information to verify the condition of the product and determine the appropriate resolution.Depending on the situation, we may offer:ReplacementExchangeRefund

4. Incorrect

ProductsIf you receive a product different from the product you ordered, contact us at chotubhail43356@gmail.com.After verification, we may arrange an appropriate replacement, exchange, or refund.

5. Refunds

Once a refund is approved, Nuts Villa intends to process the refund within 24 hours.The actual time for the refunded amount to appear in your account may depend on the payment provider or banking system.Refunds will generally be processed through the applicable payment method used for the order.

6. Exchanges

Exchange requests are available for eligible products.If the requested replacement product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.

7. Order

CancellationCustomers may request cancellation of an order at any time.If the order has already been dispatched or cannot reasonably be cancelled, the request may be handled through the applicable return/refund process.

8. Shipping

Charges for ReturnsNuts Villa currently provides free delivery across India.For an approved return caused by a damaged or incorrect product, Nuts Villa will determine the appropriate return arrangement based on the circumstances.

9. Non-

Eligible SituationsA return, refund, or exchange request may be declined where:The request contains false or misleading informationThe product has been intentionally damagedThe issue is caused by improper handling or storage after deliveryThe request is otherwise outside the applicable return conditions

10. Refund

ProcessingRefund approval is subject to verification of the return/request where verification is necessary.Once approved, Nuts Villa will initiate the applicable refund within 24 hours.Banking/payment-provider processing times are outside Nuts Villa's direct control.

11. Contact

UsFor any return, refund, cancellation, or exchange request:Nuts VillaEmail: chotubhail43356@gmail.comSupport Hours: 9:00 AM – 6:00 PMDelivery Area: All IndiaPlease include your order details when contacting us so that we can assist you efficiently.Nuts Villa — Premium Dry Fruits & Nuts.